This Privacy Policy describes how Nolxune ("we", "us", or "our"), operating at Av. Apoquindo 4700, piso 11, Las Condes, Santiago, Chile, collects, uses, and protects personal information obtained through the website nolxune.com. This policy is governed by Chilean Law No. 19.628 on the Protection of Private Life and applicable regulations.
1. Information We Collect
We collect personal information only when you voluntarily provide it to us. The categories of information we may collect include:
- Contact information: name, email address, telephone number, and company or organization name, when submitted through our contact form.
- Message content: the text of enquiries or messages submitted through our contact form.
- Technical data: IP address, browser type, device type, pages visited, and visit duration, collected automatically through standard web server logs and analytics tools when you visit our website.
- Cookie data: information stored in cookies in accordance with our Cookie Policy, including your cookie consent preferences.
We do not collect sensitive personal data as defined under Chilean law, including data relating to health, political opinions, religious beliefs, or financial information, through this website.
2. How We Use Your Information
Personal information collected through this website is used for the following purposes:
- To respond to enquiries submitted through the contact form.
- To communicate with you regarding the services described on this website.
- To understand how visitors use our website in order to improve its structure and content.
- To comply with legal obligations under Chilean law.
We do not use personal information for automated decision-making processes that produce legal or significant effects on individuals.
3. Legal Basis for Processing
Under Chilean Law No. 19.628, personal data may be processed when the data subject has given their consent, or when processing is necessary for the performance of a contract or pre-contractual measures. When you submit a contact form on this website, you provide your consent for us to use the information submitted to respond to your enquiry. Technical data collected through server logs is processed on the basis of our legitimate interest in maintaining and improving the website.
4. Data Sharing and Disclosure
We do not sell, rent, or trade personal information to third parties. We may share personal information in the following limited circumstances:
- Service providers: We may share information with third-party service providers who assist us in operating the website or conducting our business, subject to confidentiality obligations.
- Legal requirements: We may disclose information when required by Chilean law, court order, or governmental authority.
- Business transfers: In the event of a merger, acquisition, or sale of assets, personal data may be transferred as part of the transaction, subject to equivalent privacy protections.
5. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Contact form submissions are retained for a period of up to two years from the date of receipt, unless a longer retention period is required by law or by the nature of the business relationship established.
6. Your Rights
Under Chilean Law No. 19.628, you have the following rights with respect to your personal data:
- Right of access: You may request information about the personal data we hold about you.
- Right of rectification: You may request correction of inaccurate or incomplete personal data.
- Right of cancellation: You may request deletion of your personal data, subject to legal retention requirements.
- Right of opposition: You may object to the processing of your personal data in certain circumstances.
To exercise any of these rights, please contact us at info@nolxune.com. We will respond to requests within a reasonable time and in accordance with applicable legal requirements.
7. Security
We implement technical and organizational measures appropriate to the nature of the personal data processed and the risks associated with its processing. These measures include secure data transmission protocols, access controls, and regular review of our data handling practices. No data transmission over the internet can be guaranteed to be completely secure, and we cannot guarantee the absolute security of information transmitted to us.
8. Cookies
Our website uses cookies. For detailed information about the cookies we use and how to manage your preferences, please refer to our Cookie Policy.
9. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy applies only to nolxune.com. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date of the most recent revision is indicated at the top of this page. Continued use of the website following any changes constitutes acceptance of the updated policy.
11. Contact
For questions, requests, or concerns regarding this Privacy Policy or our data handling practices, please contact us:
- Email: info@nolxune.com
- Address: Av. Apoquindo 4700, piso 11, Las Condes, Santiago, Chile
- Phone: +56 9 7847 6340